Are We For You?




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Do you really believe in looking after your customers not just reducing costs?

Then you know that:


  • Loyalty and recommendations matter.
  • Values run from the top of the organisation to your newest employee.
  • The customer Voice is at the heart of the business.

Welcome to embrace-u.


This is our new venture, based in the centre of London.


We will take only a few chosen clients to help evolve their Customer Service, whether in house or in our contact centre, and help define their brand.


Our approach to creating awards winning Customer Service and increasing customer loyalty and recommendations, starts from how and who you recruit which the embrace-u Experience Design method will show you on the graph.